Delete Your CaloShape Account

Last updated: September 29, 2026

You can request deletion of your CaloShape account and associated app data from inside the app or by contacting support.

Delete Your Account in the App

Open the CaloShape app.
Go to Settings.
Select Delete account.
Follow the confirmation steps shown in the app.

Request Deletion by Email

If you cannot access the app, email us at support@caloshape.com with the subject "Account Deletion Request".

Please include:

The email address associated with your CaloShape account.
Your sign-in method, if known, such as Sign in with Apple, Google sign-in, or email sign-in. If you use Sign in with Apple and Hide My Email, include the private relay email associated with CaloShape if known.
If you are a parent or legal guardian requesting deletion for a minor, state that relationship so we can provide appropriate verification steps.
Any optional context that helps us locate your account.

Do not send your password or payment information.

Delete Specific Data Without Deleting Your Account

You can delete individual records in the CaloShape app while keeping your account:

Food history: Open the meal record from your recent food records, select the trash icon, and confirm Delete.
Weight history: Open Settings > Weight history, swipe the record to reveal the trash icon, select it, and confirm Delete.
Saved food: Open Saved foods, select the X on an item, and confirm Remove. This removes it from Saved foods but keeps the underlying meal record in your recent food records. To delete that record completely, open its details, select the trash icon, and confirm Delete.

You may also email support@caloshape.com with the subject "Specific Data Deletion Request". Include the email address associated with your account and identify the records or data categories you want deleted. Do not send your password or payment information. We may ask you to verify account ownership before processing the request.

Deleting specific data does not delete your CaloShape account. Deleted records and related files follow the retention periods described in our Privacy Policy, including short processing windows for deletion tombstones.

Data We Delete

When your request is verified and processed, we will delete your CaloShape account and associated app data where applicable, including profile information, food logs, nutrition history, weight records, water records, workout records, saved foods, notifications, uploaded images, and activity summaries or derived progress records stored by CaloShape.

iOS / Apple Health

We delete the Apple Health activity summaries stored by CaloShape when account deletion is completed. This does not delete the original data in Apple Health or other health apps.

You can manage access and delete original health data in the Health app. See Apple’s Health data guidance.

Android / Health Connect

We delete the Health Connect activity summaries stored by CaloShape when account deletion is completed.

Deleting your CaloShape account does not delete health or fitness data stored directly in Android Health Connect or in other health apps. You can manage or delete Health Connect data from Android Health Connect settings.

Data We May Retain

We retain only the minimum records necessary for the following purposes:

The completed deletion request is pseudonymized and retained for three calendar years for compliance and support audit purposes.

iOS / App Store

App Store subscription audit records are retained for five calendar years from the verified end of the subscription, including a verified refund or revocation that ends it. This period is not counted from account deletion. The deleted account’s identifier is replaced with a pseudonymous identifier, and its purchase-account link is removed.

Eligible records are removed periodically after that period, once the subscription’s end is verified and related referral records no longer require them. See the iOS retention details, including separately retained referral records.

A secure deletion-confirmation receipt on your device can check completion for up to 90 days. Its server-side hash expires after 90 days; the device removes the receipt after you acknowledge completion or when it checks for expired receipts.

Android / Google Play

Google Play entitlement audit data is pseudonymized and retained for five calendar years after the terminal subscription event; encrypted purchase tokens may be retained for up to 180 days after that event.
Referral reward ledgers and terminal claims are pseudonymized and retained for five calendar years after the final outcome. Routine referral risk signals use hashed identifiers and are retained for 24 months; denied risk signals are retained for five calendar years.

Hashes and pseudonyms are not anonymous data. They remain protected and are deleted when their applicable retention period ends, unless a documented and time-bounded legal obligation requires a longer hold.

Processing Time

We aim to process verified deletion requests within 30 days. If we need additional information to verify your request, we may contact you at the email address you provide.

Subscriptions

iOS / App Store

Deleting your CaloShape account does not cancel an App Store subscription or free trial. Apple may continue billing unless you cancel the subscription.

You can manage your subscription before continuing with account deletion. You do not need to wait for the subscription to expire to request deletion.

Manage App Store subscription

Android / Google Play

Deleting your CaloShape account does not automatically cancel an active Google Play subscription. To cancel a subscription, manage it through Google Play.

Manage Google Play subscription