Delete Your CaloShape Account

Delete Your Account in the App

1. Open the CaloShape app.
2. Go to Settings.
3. Select Delete account.
4. Follow the confirmation steps shown in the app.

Request Deletion by Email

If you cannot access the app, email us at support@caloshape.com with the subject "Account Deletion Request".

Please include:

• The email address associated with your CaloShape account.
• Your sign-in method, if known, such as Google sign-in or email sign-in.
• If you are a parent or legal guardian requesting deletion for a minor, state that relationship so we can provide appropriate verification steps.
• Any optional context that helps us locate your account.

Do not send your password or payment information.

Delete Specific Data Without Deleting Your Account

You can delete individual records in the CaloShape app while keeping your account:

• Food history: Open the meal record from your recent food records, select the trash icon, and confirm Delete.
• Weight history: Open Settings > Weight history, swipe the record to reveal the trash icon, select it, and confirm Delete.
• Saved food: Open Saved foods, select the X on an item, and confirm Remove. This removes it from Saved foods but keeps the underlying meal record in your recent food records. To delete that record completely, open its details, select the trash icon, and confirm Delete.

You may also email support@caloshape.com with the subject "Specific Data Deletion Request". Include the email address associated with your account and identify the records or data categories you want deleted. Do not send your password or payment information. We may ask you to verify account ownership before processing the request.

Deleting specific data does not delete your CaloShape account. Deleted records and related files follow the retention periods described in our Privacy Policy, including short processing windows for deletion tombstones.

Data We Delete

When your request is verified and processed, we will delete your CaloShape account and associated app data where applicable, including profile information, food logs, nutrition history, weight records, water records, workout records, saved foods, notifications, uploaded images, and CaloShape activity summaries or derived progress records stored from Health Connect data, if any.

Deleting your CaloShape account does not delete health or fitness data stored directly in Android Health Connect or in other health apps. You can manage or delete Health Connect data from Android Health Connect settings.

Data We May Retain

We retain only the minimum records necessary for the following purposes:

• Google Play entitlement audit data is pseudonymized and retained for five calendar years after the terminal subscription event; encrypted purchase tokens may be retained for up to 180 days after that event.
• Referral reward ledgers and terminal claims are pseudonymized and retained for five calendar years after the final outcome. Routine referral risk signals use hashed identifiers and are retained for 24 months; denied risk signals are retained for five calendar years.
• The completed deletion request is pseudonymized and retained for three calendar years for compliance and support audit purposes.

Hashes and pseudonyms are not anonymous data. They remain protected and are deleted when their applicable retention period ends, unless a documented and time-bounded legal obligation requires a longer hold.

Processing Time

We aim to process verified deletion requests within 30 days. If we need additional information to verify your request, we may contact you at the email address you provide.

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